Privacy Policy

Introduction

At Mythic Forge Quilon Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued ID for registration purposes
• Preferences for room type, amenities, and services
• Special requests and accessibility needs

Automatically Collected Information

• Website usage data and browsing patterns
• IP address and device information
• Cookies and similar tracking technologies
• Location data when you use our mobile services

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Facilitating access to our facilities including Artisan Forge Spa, Heritage Pool & Hot Springs, Blacksmith's Tavern Restaurant, Legends Fitness Centre, Quilon Conference Hall, and Mythic Gardens
• Improving our services and personalizing your experience
• Communicating with you about your reservations and our services
• Marketing communications (with your consent)
• Complying with legal obligations and regulations
• Ensuring the security and safety of our guests and property

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our operations
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Emergency Situations: To protect the safety and security of our guests and staff

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on privacy and security practices
• Secure disposal of personal information when no longer needed

Your Privacy Rights

Under Canadian privacy legislation, you have the right to:

• Access your personal information in our possession
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain uses of your information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications
• Lodge a complaint with privacy regulatory authorities

To exercise these rights, please contact our Privacy Officer using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential Cookies: Required for website functionality
• Performance Cookies: To analyze website usage and improve performance
• Functionality Cookies: To remember your preferences and settings
• Marketing Cookies: To deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent tool.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.